Terms & Conditions

Last Updated: 29 July 2026  |  Effective Date: 29 July 2026

These Terms & Conditions (“T&C”) set out the commercial and contractual terms between you (“Customer”, “you”, “your”) and ARTIX(a proprietary company owned by Gujjari Benjamin Vishal Anand; LIN: AP-06-18-006-03857412; UDYAM: UDYAM-AP-20-0064064) (“Company”, “we”, “our”, “us”), a business entity based in Vijayawada, Andhra Pradesh, India, governing all purchases, plans, credits, and service obligations related to ARTIX Funnel Creator(the “Service”).

These T&C are incorporated into and should be read alongside our Terms of Use and Privacy Policy, all of which together form the complete agreement between you and ARTIX. In the event of a conflict, these T&C take precedence over the Terms of Use for commercial matters.

By purchasing a plan or using any paid feature, you confirm you have read, understood, and agreed to these T&C.

1. Plans & Pricing

1.1 Available Plans

ARTIX Funnel Creator offers the following plans (pricing may change; the current price displayed at checkout at the time of purchase is binding):

• Free Tier: Access to the Business Health Score and limited platform features at no cost. No payment required to create an account.
• Growth Plan: Paid monthly subscription that unlocks Brand Intelligence, expanded audits, SEO rewrites, and enhanced playbook features with a defined credit allocation.
• Scale Plan: Paid monthly subscription that unlocks the full platform — all features from Growth plus higher credit allocations and access to the full 5-Phase Playbook.
• Credit Packs: Additional AI generation credits purchased separately and added to your account balance on top of your plan allocation.

1.2 Credits

• Credits are the internal currency of the Service used to perform AI-powered operations (brand intelligence reports, audit generation, SEO rewrites, playbook creation, etc.).
• The credit cost of each operation is displayed within the Service before you trigger the operation. Costs may vary by feature and are subject to change with notice.
• Credits are deducted upon successful initiation of an AI operation. If an operation fails due to a verified error on our side (not a third-party AI provider failure), credits consumed will be refunded to your account at our discretion.
• Credits are non-transferable between accounts and have no cash value.
• Plan credits expire at the end of your billing cycle if not used. Purchased Credit Pack credits do not expire while your account remains active.

1.3 Subscription Plans

Growth and Scale plans are billed as recurring monthly subscriptions. You may cancel your subscription at any time to prevent future billing. Upon cancellation, you will retain access to your paid tier until the end of your current billing cycle.

2. Payments & Billing

2.1 Payment Processor

All transactions are processed by Razorpay(Razorpay Software Private Limited), a PCI-DSS compliant payment gateway regulated in India. By initiating a payment, you also agree to Razorpay's Terms of Service and Privacy Policy.

2.2 Accepted Payment Methods

We accept all payment methods supported by Razorpay, including but not limited to: credit/debit cards (Visa, Mastercard, Rupay), UPI, net banking, and Razorpay-supported wallets.

2.3 Currency & Taxes

• All prices are displayed and charged in Indian Rupees (INR) unless otherwise specified at checkout.
• Prices are exclusive of applicable taxes. Goods and Services Tax (GST) or other applicable taxes will be calculated and displayed at checkout where required by law.
• You are responsible for any additional taxes, duties, or charges imposed by your local jurisdiction in excess of what is displayed at checkout.

2.4 Recurring Subscriptions

• If you purchase a recurring subscription (monthly or yearly), you authorise ARTIX to charge your payment method on file automatically at the start of each billing period.
• We will send a billing reminder at least 3 days before each renewal charge.
• If a recurring payment fails, we will retry up to 3 times over 7 days. If payment remains unsuccessful, your account will be downgraded to the free tier and you will be notified by email.

2.5 Free Tier Commitment

The Free Tier (Business Health Score and basic platform access) is provided at no charge. We reserve the right to modify the scope of the Free Tier at any time with reasonable notice. We will not retroactively charge you for features previously provided free.

3. Refund & Cancellation Policy

3.1 General Policy — All Sales Final

All purchases are final and non-refundable. This policy exists because:

• Our Service involves immediate, irreversible costs to third-party AI inference providers (Groq, OpenRouter, Google Gemini, HuggingFace) the moment an AI operation is triggered.
• Digital services and AI-generated content are consumed at the point of delivery and cannot be “returned.”
• Plan access and credits are made available to you immediately upon payment confirmation.

Accordingly, no refunds will be issued for: change of mind, failure to use purchased credits before expiry, dissatisfaction with AI-generated outputs, or voluntary cancellation of a subscription before the end of a paid billing cycle.

3.2 Exceptions — Discretionary Refunds

In the following exceptional circumstances, we may, at our sole and absolute discretion, issue a refund or account credit:

• Duplicate Charge: You were charged more than once for the same transaction due to a Razorpay or ARTIX system error.
• Service Non-Delivery:A verified technical fault on ARTIX's side (not a third-party AI provider outage) prevents you from accessing the paid features you purchased, and our support team is unable to resolve the issue within 7 business days of your written complaint.

To request a refund under these exceptions, you must contact us within 7 calendar days of the transaction with your order ID, a description of the issue, and any supporting evidence. Requests submitted after this window will not be considered.

3.3 Cancellation of Recurring Subscriptions

• You may cancel a recurring subscription at any time via the Settings page or by emailing info@artix.co.in.
• Cancellation stops all future automatic billing. You retain access to paid features and your remaining credit balance until the end of the current paid billing cycle.
• No prorated refunds are provided for unused days in a billing cycle or unused credits.
• Cancellation of an annual subscription mid-year does not entitle you to a refund for the remaining months.

3.4 Chargebacks

If you file a chargeback or payment dispute with your bank or card provider without first contacting us in good faith, we reserve the right to immediately suspend your account, terminate access to paid features, and pursue recovery of the disputed amount through legal or collections processes. We encourage you to contact us first — most issues can be resolved quickly.

4. Service Level & Uptime

• We target a 99% monthly uptime for the core platform. This excludes scheduled maintenance (which we will communicate in advance), third-party AI provider outages, and events beyond our reasonable control (force majeure).
• Third-party AI provider availability is outside our control. If an AI provider experiences downtime, AI-powered features may be temporarily unavailable. We will not issue refunds or credit compensation solely due to third-party AI provider outages unless they persist for more than 24 continuous hours and directly prevent access to your core paid features.
• Scheduled maintenance will be announced via email at least 24 hours in advance where possible.
• The platform is hosted on Vercel (global edge network). Supabase-managed PostgreSQL is used for database services. Uptime commitments are inherently tied to the reliability of these infrastructure providers.

5. Prohibited Commercial Use

The following commercial uses are expressly prohibited without our prior written consent:

• Reselling, white-labelling, or sublicensing access to the Service or its outputs to third parties as your own product or service.
• Using the Service to build a competing product or to benchmark ARTIX for competitive intelligence.
• Using the Service on behalf of multiple end-clients under a single account (“agency use”) without a separate agency agreement with ARTIX.
• Automated access to the Service (bots, scripts, API scraping) beyond what is explicitly permitted by any official ARTIX API documentation.

6. Data Ownership & Portability

• Your Data: All business profile data, audit history, and AI-generated outputs stored in your account belong to you. We do not claim ownership of your data.
• Export: You may request an export of your account data at any time by contacting info@artix.co.in. We will provide a machine-readable export within 30 days of a verified request.
• Deletion: Upon account deletion, your personal data and AI outputs are purged from active systems within 90 days. Transaction records are retained for 7 years as required by Indian tax law (GST compliance).

7. Modifications to Plans & Pricing

• We reserve the right to change plan prices, credit allocations, or feature inclusions at any time.
• For active recurring subscribers, price changes will take effect at the next billing cycle, with at least 14 days' advance written notice to your registered email.
• For lifetime plan holders, we will not retroactively reduce your plan's core feature set without offering a comparable alternative or a refund of the original purchase price.
• Changes to Credit Pack pricing apply only to future purchases, not to credits already in your balance.

8. Warranties & Representations

You represent and warrant to ARTIX that:

• You have the legal authority to enter into this agreement and, if purchasing on behalf of a business entity, you are duly authorised to bind that entity.
• All information you provide (business profile, contact details, etc.) is truthful, accurate, and not misleading.
• Your use of the Service will comply with all applicable laws and regulations.
• You will not use the Service to infringe any third party's intellectual property, privacy, or other legal rights.

ARTIX provides the Service “as is” and disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and accuracy of AI-generated outputs. AI outputs are informational, not professional advice, and we are not liable for business decisions made based on them.

9. Limitation of Liability

To the maximum extent permitted by law, ARTIX's total liability to you for any claim arising out of these T&C or the Service shall not exceed the greater of:

• The total amount you paid to ARTIX in the 12 months preceding the claim, or
• ₹1,000 (Indian Rupees One Thousand)

In no event shall ARTIX be liable for indirect, consequential, incidental, special, or punitive damages — including loss of profits, loss of data, loss of business opportunity, or reputational harm — even if ARTIX has been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless ARTIX and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these T&C or the Terms of Use.
• Your use of the Service in violation of applicable law.
• Any content you submit to the Service that infringes third-party rights.
• Any business decision you make based on AI-generated outputs from the Service.

11. Force Majeure

ARTIX shall not be liable for any failure or delay in performing its obligations under these T&C to the extent that such failure or delay is caused by events beyond our reasonable control, including but not limited to: acts of God, natural disasters, government actions, war, civil unrest, pandemic, power outages, third-party infrastructure failures (including Vercel, Supabase, or AI providers), or internet disruptions.

12. Governing Law & Dispute Resolution

• Built for India: This platform is built exclusively for businesses in India (specifically Vijayawada, Visakhapatnam, Guntur, Tirupati, Kakinada, Nellore, Rajahmundry, and towns across AP).
• Foreign Usage: People outside India may access the platform, but we do not adhere to, nor do we have compliance for, foreign laws (e.g. GDPR, CCPA). We are not responsible in any way for foreign usage or foreign compliance.
• These T&C and your use of the Service are governed strictly by the laws of Andhra Pradesh, India.
• Any dispute shall first be subject to a 30-day good-faith negotiation period initiated by written notice to info@artix.co.in.
• If unresolved after 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in Vijayawada and Visakhapatnam, Andhra Pradesh.
• The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these T&C.

13. Miscellaneous

• Entire Agreement:These T&C, together with the Terms of Use and Privacy Policy, constitute the entire agreement between you and ARTIX with respect to the Service and supersede all prior negotiations, representations, or agreements.
• Severability:If any provision of these T&C is held invalid or unenforceable, the remaining provisions shall remain in full force.
• Waiver:Failure by ARTIX to enforce any right or provision under these T&C shall not constitute a waiver of such right or provision.
• Assignment:You may not assign your rights or obligations under these T&C without ARTIX's written consent. ARTIX may assign its rights in connection with a merger, acquisition, or sale of assets.
• Language:These T&C are written in English. In the event of any inconsistency between an English version and a translated version, the English version shall prevail.

14. Contact

• General & Billing: info@artix.co.in
• Phone / WhatsApp: +91 81065 34629
• Registered Address:ARTIX (Sole Proprietorship), Door No. 1-30/3-TF, 401, Praveen Residency, Panchumarthi Nagar, Tadigadapa Village, Penamaluru Mandal, Krishna District, Andhra Pradesh – 521137
• LIN:AP-06-18-006-03857412 (AP Shops & Establishments Act 1988) | UDYAM: UDYAM-AP-20-0064064